Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Bruce Patton, Douglas Stone (Paperback, 2011)

Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Bruce Patton, Douglas Stone (Paperback, 2011) We've all been there We know we must talk to a colleague our boss or event a friend about something we know will be at least uncomfortable and at worst explosive So we repeatedly mull it over until we can no longer put it off and then finally stumble through a confrontation when we could have had a conversationDifficult Conversations is the definitive work on handling these unpleasant exchanges based on 15 years of research at the Harvard Negotiation Project It teaches us to work through them by understand that we're not engaging in one dialogue but three the what happened conversation (what do we believe was said and done) the feelings conversation (the emotional impact on everyone involved) and the identity conversation (what does this mean for everyone's opinion of themselves) In a world where asking for a pay rise saying 'no' to your boss asking a favour or apologizing for a mistake can be a horrendous nightmare Difficult Conversations deserves its position as a business classic
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